IT Guide: Whitelisting Birdie Domains and URLs

To ensure the Birdie platform and its communication tools function correctly within your corporate network, please provide the following details to your IT or Network Security department.

1. Email Deliverability (Critical)

Birdie uses SendGrid to send transactional emails (e.g., Magic Links, password resets, and notifications). To prevent these from being quarantined, please whitelist our dedicated sending IP.

• Dedicated IP: 159.183.194.121

• Region: US

• Recommended Action: Add this IP to your "Allow List" in your Email Security Gateway (SEG) and ensure emails from @birdie.ai are not subject to rate limiting or aggressive spam filtering.

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2. Primary Application & API Domains

These domains are essential for the core functionality of the Birdie Hub.

Service	URL
Main Application	https://app.birdie.ai/
Core API Services	https://app-v1.api.search.services.birdie.ai/
Authentication	https://birdie-v1-prod.us.auth0.com/

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3. Static Assets & External Resources

Birdie loads essential UI elements (fonts, icons, and libraries) from these trusted CDNs. If these are blocked, the app may appear "broken" or fail to load.

• Fonts: https://fonts.googleapis.com and https://fonts.gstatic.com

• Media/Images: https://res.cloudinary.com

• Code Libraries: https://cdn.jsdelivr.net

• CSV Exports: https://storage.googleapis.com/birdie-feedback-exporter-production/

  • Exported CSV links expire after 7 days

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4. Monitoring & Analytics (Support Tools)

We use these tools to troubleshoot user issues and monitor platform performance.

• Error Tracking: https://*.sentry.io

• Product Insights: https://*.posthog.com, https://us-assets.i.posthog.com, and https://ph.birdie.ai

• Tag Management: https://www.googletagmanager.com and https://tagmanager.google.com

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5. Support & Security Centers

• Help Center: https://ask.birdie.ai

• Trust Center: https://trust.birdie.ai

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6. Data Integration IPs - Infrastructure filter

• US Infra

  • 34.69.35.144

  • 34.70.64.29

  • 34.132.200.227

  • 34.136.243.54

  • 34.173.188.206

  • 34.173.255.152

  • 35.254.102.62

  • 35.255.147.136

  • 136.65.162.196

  • 136.119.138.10

  • 146.148.52.127

  • 173.255.112.126

• BR Infra

  • 34.151.242.162

  • 34.95.177.240

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Summary for Network Administrators

• Protocol: HTTPS / TLS 1.2+

• Port: 443

• Wildcard Recommendation: If possible, whitelist *.birdie.ai to future-proof your configuration.

Troubleshooting Tip: If users can reach the website but cannot log in, please verify that the Auth0 and Birdie API URLs (listed in Section 2) are not being intercepted by a SSL/TLS inspection proxy.