How to integrate Birdie + Discord channels

Mariana Carrero Rodrigues

Last Update 2달 전

Overview

With Birdie bot for Discord, Birdie can import messages from any channel in your authorized Discord server.


Ideally, each conversation must be organized into a thread to keep the conversation context as Birdie reads individual messages but Birdie will also import lose/individual messages in the channel as feedback into your account. 

Requirements

  • User with Discord admin role

  • Authorize Birdie bot

  • Provide channel names for setup

Authorizing Birdie bot

  • Access the Birdie bot page logged as a Discord admin user

  • Click in Continue to Discord

  • Select your Discord server from the list you have access to:

  • Make sure you have all options checked. Birdie will be able to View and read messages from your Channels

  • Click Authorize and Done

  • Now, you need to share the Channels names with your Birdie CS agent.

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