How to Set Up Digest Notifications for Slack

Rodrigo

Last Update 2달 전

Digest Notifications in Birdie allow you to stay on top of your customer feedback by sending aggregated reports directly to your Slack workspace. With custom filters, flexible layouts, and scheduling options, you can design digests tailored to your team’s needs.

What Are Digest Notifications?

Digest notifications provide a recurring summary of feedback data ingested into Birdie. Each digest supports custom filters, so you can create multiple digests with different scopes by combining sources, segments, or any other available filters in your Birdie account.


We currently support two digest layouts:


  • Review Pulse
    Designed specifically for App Review data, this layout is perfect for tracking new low-rating reviews from the Google Play Store and Apple App Store. These reviews are sent straight to your selected Slack channel, allowing your team to react quickly.

  • Multi-Purpose Pulse
    A flexible layout that can be used with any mix of sources and filters. This option is ideal if you want to track multiple types of feedback together.


Both layouts work the same way:

  • Support for custom filters

  • Configurable schedules

  • Ability to deliver to one or more Slack channels simultaneously

Step 1 — Enable a Slack Channel

Before creating a digest, you must authorize Birdie to send messages to a Slack channel:

  • Go to Notification Settings.


  • Open the Channels tab.

  • Click + Add Slack channel.

  • A Slack configuration page will open. Follow the instructions to add a public channel, private channel, or direct message (DM) as a destination.

At this stage, Birdie is authorized to publish messages to your selected channel, but no digest has been set up yet.

Step 2 — Create a Digest

Once your Slack channel is connected, you can configure your digest:

  • Go to the Digest tab.


  • Click + Add new Digest.


  • Enter a name for your digest (to help with management).

  • Choose your layout:

    • Review Pulse

    • Multi-Purpose Pulse

  • Define your filters.

    • The more specific your filters, the more relevant your notifications will be.

    • You can create multiple digests for different use cases.

  • Set the frequency and delivery time that best fits your team’s workflow.

  • Select your delivery channels.

    • You can send the same digest to multiple Slack channels at once.

That’s It!

Your digest is now live. Birdie will automatically send feedback digests to your selected Slack channels, helping your team stay aligned and proactive.


👉 Need more help? Reach out to our support team anytime.

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