Indicators in the Header
Mariana Carrero Rodrigues
Last Update 2달 전
On every navigation page, you can see a header displaying metrics. Although this header is customizable for each environment, its structure adheres to certain standard patterns.
The Impact Score represents the average level of dissatisfaction for a specific theme across the various channels of the company. Learn more…
The remaining metrics depend on the collection of feedback sources ingested into the account, and their configuration can be adjusted per account. Thus, each environment can feature any combination of metrics; however, by default, all sources use the count as the primary metric and a secondary metric relevant to that source.
For example:
For NPS, the secondary metric is the Score
For Reviews, the secondary metric is the Average Rating.
In all cases, the variation indicator is based on the primary metric and uses the date filter to compare the current period with the previous period. Hovering over this metric reveals the reference period.
