Understanding and Using Skye in Birdie

Skye is an artificial intelligence assistant designed to help users navigate through insights and make informed decisions. While Skye strives to provide accurate and helpful information, it is continually learning and may not always have complete information. Users are encouraged to verify important details when necessary. The assistant's icon—a blue bird—is located in the bottom-left corner when you're on an area, opportunity, or exploration page.

• Discover Opportunities in Reported Problems: Skye generates a list of opportunities based on feedback about area problems, allowing them to be added by clicking "+Add".

• Explore and Refine Opportunities: Skye suggests new insights and allows deeper analyses related to the current opportunity, assisting in exploring specific solutions.

• Ask a Question: Allows the user to ask about patterns, recurring problems, causes of dissatisfaction, among others.

Skye is a versatile tool within Birdie that adapts to various contexts, enhancing your ability to extract and analyze customer feedback effectively. It offers flexibility in how you interact with it, allowing for both structured and unstructured engagements.

Skye's functionality adapts based on whether you're interacting within an area or an opportunity, and it responds dynamically to the filters you've applied. This adaptability allows Skye to present information that aligns precisely with your current focus, enhancing the relevance and specificity of the insights provided. For more detailed information on how to apply filters in Birdie, access the complete documentation.

Skye supports two primary modes of interaction:

• Using Templates: Skye offers predefined templates that guide your feedback analysis, ensuring consistency and comprehensiveness in your approach.

• Open Querying: Alternatively, you can engage Skye with open-ended questions, allowing for a more exploratory analysis tailored to specific inquiries.

On the Exploration Page, Skye serves as a powerful tool to delve into customer feedback. It enables you to filter and search through vast amounts of data, facilitating the discovery of actionable insights. This feature is particularly useful for identifying trends and patterns in customer sentiment.

Within defined areas, Skye immerses itself in the established context, enabling a deep dive into particular segments of your customer base or product lines. This immersion facilitates a nuanced understanding of feedback and opportunities within that area. For more detailed information about areas of interest, refer to the documentation.

Skye offers several pathways to explore opportunities and insights inside areas:

• Discover Opportunities in Reported Issues: Identify potential opportunities based on customer feedback related to reported issues, allowing them to be added by clicking "+Add".

• Discover Requested Features: Highlight opportunities stemming from customer requests for new features.

• Ask a Question: Engage directly with Skye to inquire about specific data or insights within the area.

When engaging with opportunities, Skye immerses itself in the context of potential improvements or innovations identified through customer feedback. This approach facilitates a nuanced understanding of feedback and opportunities within that opportunity. For more detailed information about opportunities, refer to the documentation.

Skye offers several pathways to explore opportunities and insights within opportunities:

• Refine an Existing Opportunity: Delve deeper into identified opportunities to uncover more granular insights, allowing for the development of more targeted and effective strategies.

• Discover Opportunities in Reported Issues: Identify potential opportunities based on customer feedback related to reported issues.

• Ask a Question: Engage directly with Skye to inquire about specific data or insights within the opportunity.

Within the chat interface with Skye, users have access to several features designed to enhance workflow and analysis efficiency. These features are located in the bottom-right corner of the chat window and include:

• Restart Chat: Clears the current conversation history, allowing you to begin a new discussion with Skye.

• Copy Conversation: Copies the entire chat history, facilitating documentation and sharing of analyses.

• Settings: Provides additional customization options, including:

  • Add Specific Context: Allows you to filter feedback based on origin or type (e.g., CSAT, Tickets, Author ID), focusing analyses on particular feedback categories. To apply, select the desired filters and click "Save Changes." Note that more specific filters may result in a smaller volume of feedback for analysis.

  • Speed Model: Enables you to set the speed and quantity of feedback Skye analyzes, with options to balance analysis depth against time constraints.

To start using Skye in Birdie, click on the chat icon located in the bottom-left corner of the platform. Engage with Skye by initiating a conversation, exploring features like restarting chats, copying conversations, and customizing settings. Utilizing these functionalities will enhance your analytical processes and tailor your experience to meet your specific needs. Start interacting with Skye today to fully harness its potential!