> For the complete documentation index, see [llms.txt](https://ask.birdie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ask.birdie.ai/faq.md).

# Frequently Asked Questions

Can't find what you're looking for? Every product area keeps its own FAQ close to the relevant docs — this page indexes all of them in one place. You can also [contact support](mailto:support@birdie.ai) or ask your Customer Success Manager.

## General

<details>

<summary>Does Birdie train AI models on my data?</summary>

No. Birdie's AI is trained on public and synthetic datasets, never on customer data. See the [Architecture & Tech FAQ](/admin-and-settings/security/faqs-architecture-and-tech.md#ai-and-nlp-models) and [UK, GDPR & Data Privacy FAQ](/admin-and-settings/security/uk-gdpr-and-data-privacy-faq.md) for details.

</details>

<details>

<summary>Is my data anonymized? Where is it hosted?</summary>

Yes. See the [Security & Data Protection Overview](/admin-and-settings/security/security-and-data-protection-overview.md), [PII & PHI anonymization](/admin-and-settings/security/pii-and-phi-anonymization.md), and the region-specific [LGPD](/admin-and-settings/security/lgpd-data-privacy.md) / [UK & GDPR](/admin-and-settings/security/uk-gdpr-and-data-privacy-faq.md) FAQs.

</details>

<details>

<summary>What's the difference between Areas, Segments, Opportunities, and Reasons?</summary>

These are Birdie's core taxonomy concepts. See [Core Concepts & Entities](https://github.com/birdie-ai/gitbook/tree/main/core-concepts-and-entities/README.md) for definitions, or the [Glossary](/getting-started/glossary.md).

</details>

<details>

<summary>How do I get help beyond this Help Center?</summary>

Ask your Customer Success Manager, or email <support@birdie.ai>.

</details>

## Customer Intelligence

* [Dashboard Tabs — Troubleshooting & FAQs](/customer-intelligence/dashboards-and-reporting/dashboard-tabs.md#troubleshooting-and-faqs)
* [Custom Dashboards — Common Questions](/customer-intelligence/dashboards-and-reporting/custom-dashboards.md#common-questions)
* [Dashboard Widgets — Common Questions](/customer-intelligence/dashboards-and-reporting/dashboard-widgets.md#common-questions)
* [AI Prompt Widget — Common Questions](/customer-intelligence/dashboards-and-reporting/dashboard-widgets/ai-prompt-widget.md#common-questions)
* [Waterfall Chart (Beta) — Troubleshooting & FAQs](/customer-intelligence/dashboards-and-reporting/dashboard-widgets/waterfall-chart-beta.md#troubleshooting-and-faqs)
* [How to analyze Opportunities — Common Questions](/customer-intelligence/opportunities/how-to-analyze-opportunities.md#common-questions)

## Frontline Intelligence

* [Manual Evaluation — Troubleshooting & FAQs](/frontline-intelligence/manual-evaluation.md#troubleshooting-and-faqs)
* [Monitor Evaluations — Troubleshooting & FAQs](/frontline-intelligence/manual-evaluation/monitor-evaluations.md#troubleshooting-and-faqs)
* [Agent Feedback — Troubleshooting & FAQs](/frontline-intelligence/agent/agent-feedback.md#troubleshooting-and-faqs)

## Admin & Settings

* [Organization — Troubleshooting & FAQs](/admin-and-settings/organization.md#troubleshooting-and-faqs)
* [Notification Channels — Troubleshooting & FAQs](/admin-and-settings/notifications/channels.md#troubleshooting-and-faqs)
* [Alerts — Troubleshooting & FAQs](/admin-and-settings/notifications/alerts.md#troubleshooting-and-faqs)
* [Workspaces — Troubleshooting & FAQs](/admin-and-settings/workspaces.md#troubleshooting-and-faqs)
* [Initiatives — Troubleshooting & FAQs](/admin-and-settings/initiatives.md#troubleshooting-and-faqs)
* [SSO Groups — FAQ](/admin-and-settings/security/sso-groups.md#faq)
* [FAQs - Architecture & Tech](/admin-and-settings/security/faqs-architecture-and-tech.md) *(full page)*
* [UK, GDPR & Data Privacy FAQ](/admin-and-settings/security/uk-gdpr-and-data-privacy-faq.md) *(full page)*

## Integrations & Data Ingestion

* [Metadata Imports — FAQ](/integrations-and-data-ingestion/metadata-imports.md#frequently-asked-questions)
* [Agent & Supervisor Mapping — FAQ](/integrations-and-data-ingestion/agent-supervisor-mapping.md#frequently-asked-questions)
* [Data Anonymizer User Guide — FAQ](/admin-and-settings/security/data-anonymizer-user-guide.md#frequently-asked-questions)
* [Birdie MCP Server — Troubleshooting](/integrations-and-data-ingestion/birdie-mcp-server.md#troubleshooting)


---

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