Frequently Asked Questions

Can't find what you're looking for? Every product area keeps its own FAQ close to the relevant docs — this page indexes all of them in one place. You can also contact support or ask your Customer Success Manager.

General

Does Birdie train AI models on my data?

No. Birdie's AI is trained on public and synthetic datasets, never on customer data. See the Architecture & Tech FAQ and UK, GDPR & Data Privacy FAQ for details.

Is my data anonymized? Where is it hosted?

Yes. See the Security & Data Protection Overview, PII & PHI anonymization, and the region-specific LGPD / UK & GDPR FAQs.

What's the difference between Areas, Segments, Opportunities, and Reasons?

These are Birdie's core taxonomy concepts. See Core Concepts & Entities for definitions, or the Glossary.

How do I get help beyond this Help Center?

Ask your Customer Success Manager, or email [e-mail].

Customer Intelligence

• Dashboard Tabs — Troubleshooting & FAQs

• Custom Dashboards — Common Questions

• Dashboard Widgets — Common Questions

• AI Prompt Widget — Common Questions

• Waterfall Chart (Beta) — Troubleshooting & FAQs

• How to analyze Opportunities — Common Questions

Frontline Intelligence

• Manual Evaluation — Troubleshooting & FAQs

• Monitor Evaluations — Troubleshooting & FAQs

• Agent Feedback — Troubleshooting & FAQs

Admin & Settings

• Organization — Troubleshooting & FAQs

• Notification Channels — Troubleshooting & FAQs

• Alerts — Troubleshooting & FAQs

• Workspaces — Troubleshooting & FAQs

• Initiatives — Troubleshooting & FAQs

• SSO Groups — FAQ

• FAQs - Architecture & Tech (full page)

• UK, GDPR & Data Privacy FAQ (full page)

Integrations & Data Ingestion

• Metadata Imports — FAQ

• Agent & Supervisor Mapping — FAQ

• Data Anonymizer User Guide — FAQ

• Birdie MCP Server — Troubleshooting