Claude Desktop Setup

Connecting Birdie to Claude Desktop lets you pull your feedback data, run analyses, and explore your customers’ feedback directly inside any Claude chat. The setup takes about a minute. Here's how to do it.

Claude Desktop evolves very rapidly, and the screenshots below may be outdated by the time you read this guide. They are, however, representative of the steps needed to connect it to the Birdie MCP Server

Before you start

Make sure your Claude admin has already added Birdie's custom MCP connection to your workspace. If they haven't, share this article with them.

Step 1: Log into your Birdie account

Head to https://app.birdie.ai and sign in. You must have an active Birdie session during the authorization step.

Logging into Birdie...

Step 2: Open Customize in Claude

In Claude, click on Customize.

Customizing Claude Desktop connectors...

Step 3: Go to Connectors and find Birdie

Inside Customize, click on Connectors and look for Birdie in the “Not connected” list. Don't see Birdie in the list? That usually means the custom MCP connection hasn't been added to your workspace yet. Ask your Claude admin to set it up using this article.

Connecting to Birdie...

Step 4: Click Connect and approve access

Click Connect next to Birdie. An authorization page will open in your browser asking you to approve the connection.

Approving Birdie access...

Step 5: You're connected

Once you approve, Birdie's MCP connector is added to your list. From now on, just mention Birdie in any Claude chat to start pulling data straight from your accounts.

Connected...

That's it. You're ready to start asking Claude questions about your customers’ feedback, NPS, CSAT, and more.