Canny

Overview

This integration imports customer feedback from your Canny workspace into Birdie, allowing you to analyze feature requests, bug reports, and customer suggestions alongside other feedback sources.

The connector imports Canny posts together with their associated metadata, including boards, categories, tags, comments, status, and vote information, providing additional context for your customer feedback.

Requirements

• A Canny workspace.

• A Canny API Key.

To retrieve your API Key, follow the instructions below.

Setup in Canny

1

Access Account Settings

Log in to your Canny workspace and click your profile picture in the bottom-left corner.

2

Open API Settings

Navigate to Settings and then API.

3

Obtain API Key

Copy your API Key.

Once you have access to your API key, share it with us following our guide: Securely Sharing Credentials for Data Integration.

Connect to Birdie

After securely sharing your Canny API Key, the Birdie team will configure the connector and confirm once the integration is active.

Data in scope

Import Process and Update Frequency

Birdie periodically imports newly created and updated posts from your Canny workspace, along with their associated metadata. This ensures that the latest customer feedback is consistently available for analysis in Birdie.

Custom fields

In addition to the standard feedback schema, Birdie imports Canny metadata as custom fields whenever applicable.

Depending on your workspace configuration, Birdie can import metadata associated with:

• Posts

• Boards

• Categories

• Tags

• Votes

• Users

• Companies (when available)

These metadata fields are imported as Birdie custom fields whenever applicable, enabling advanced filtering, segmentation, and analysis across your customer feedback.

References

• Canny API Documentation

• About Canny API