Forethought

Overview

This integration imports Conversations data from your Forethought account into Birdie, allowing you to analyze support and messaging interactions alongside other feedback sources.

Requirements

To set up this integration, you’ll need:

• A Forethought account with permission to access the Analytics API

• An API key generated for the API

To obtain your API Key is necessary to contact Forethought Support.

Connect to Birdie

Once you have access to your API key, share it with us following our guide: Securely Sharing Credentials for Data Integration.

After you’ve generated and securely shared your Forethought credentials, the Birdie team will configure the connector and confirm once the integration is active.

Custom fields

If your Forethought conversations include metadata, these values can be mapped directly into Birdie, preserving your unique data structure. Forethought metadata supports a variety of data types and allows you to store additional information within conversations beyond the standard fields.

Once imported, Forethought conversation metadata appears as Birdie custom fields, maintaining consistency across platforms and enabling enhanced segmentation, filtering, and custom workflows in Birdie.

Import Process and Update Frequency

Birdie imports the most recently updated conversation records from Forethought and then retrieves their associated metadata. This process runs on a regular schedule, ensuring that the latest interactions and content are consistently reflected in the application.