IndeCX

Overview

This integration imports survey responses and their related attributes from your IndeCX account into Birdie, so that you can centralize customer feedback from IndeCX alongside other sources. Below are key details about what we need to set up the integration and how responses and data are imported.

Requirements

For Birdie to authenticate with the IndeCX Rest API and import data, you'll need to generate an API token (called company-key), used to authenticate API requests. Provide the Birdie team with the following:

• Token: API token provided by the IndeCX team

Setup in the third‑party tool

To generate the company-key token, log in to your IndeCX account and go to your account settings. Copy and save the generated token, it will look something like this:

$2b$10$BLV4CJAYKSTkktvkJTCVj.dM4H3lHKyiSjoRt3npXGxcNljXXXXX

IndeCX's public documentation doesn't describe how to generate the company-key token. If you have any doubts about where to find it, contact the IndeCX team.

Share Connection Details with Birdie

To configure the integration, securely provide Birdie with the following information.

{
  "connection_details": {
    "token": "YOUR-INDECX-COMPANY-KEY",
    "surveys": ["SURVEY-1", "SURVEY-2"]
  }
}

Section	Field	Required	Description
connection_details	token	Yes	The company-key token generated for your IndeCX account.
connection_details	surveys	No	List of surveys (called actions in IndeCX) to import. Omit to import every survey (action) available for your account.

Share credentials securely with the Birdie team. Never send credentials via email or unencrypted channels.

The Birdie team will configure the connector and confirm once the integration is active.

Data in scope

Through this integration, you can import both NPS and CSAT data. To ensure the integration works correctly, a survey must include exactly one question of either the NPS or CSAT type, surveys without one of these types are ignored.

Any other type provided along with an NPS or CSAT question will be considered an additional question, and its answer is appended to the imported response. For example, a survey with one CSAT question and one TEXT question is imported as a CSAT response with the TEXT answer appended to it.

For each answer related to CSAT or NPS, we extract the main fields for that interaction, such as Rating, Author Name and when the answer was posted. After that, the feedback is imported into Birdie and integrated into our application.

Custom fields

The integration will retrieve additional fields from the IndeCX API that don't fit into the main schema, these fields can be mapped directly into Birdie, preserving your unique data structure.

Once imported, IndeCX fields appear as Birdie custom fields, maintaining consistency across all platforms and enabling enhanced segmentation, filtering, and custom workflows in Birdie.

References

• IndeCX Docs