> For the complete documentation index, see [llms.txt](https://ask.birdie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ask.birdie.ai/integrations-and-data-ingestion/how-to-integrate-with/intercom.md).

# Intercom

### Overview

This integration imports Conversations data from your Intercom account into Birdie so that you can analyze support and messaging interactions alongside other feedback sources.

In order to authorize the Birdie integration to collect data from your Intercom account, you must provide a valid Access Token.

### Requirements

To set up this integration, you’ll need:

* An Intercom account with permissions to create or manage an Integration App
* An Access Token generated for that Integration App

### Setup in Intercom

To create an Access Token, follow these steps:

{% stepper %}
{% step %}

### Access Account Settings

Open your Intercom account and go to your Account Settings page.
{% endstep %}

{% step %}

### Open Developer Hub

From the Apps and Integration menu, access the Developer Hub page.
{% endstep %}

{% step %}

### Create or select an Integration App

Select an existing Integration App or create a new one.

Recommended: create a dedicated app for the Birdie integration.
{% endstep %}

{% step %}

### Configure Authentication

Open your Integration App and click on the Authentication menu.

![Integration App Authentication screenshot](https://tawk.link/685001d2e1d1cb19110409b6/kb/attachments/6L8rJfguyf.png)
{% endstep %}

{% step %}

### Share the Access Token securely

Once you have generated an API Key, [share securely](https://ask.birdie.ai/integrations-and-data-ingestion/securely-sharing-credentials-for-data-integration) with the Birdie team.
{% endstep %}
{% endstepper %}

### Connect to Birdie

After you’ve generated and securely shared your Intercom Access Token, the Birdie team will configure the connector and confirm once the integration is active.

### Data in scope

#### Custom fields

The integration will retrieve additional fields from the Intercom API, these fields can be mapped directly into Birdie, preserving your unique data structure.

Once imported, Intercom fields appear as Birdie custom fields, maintaining consistency across all platforms and enabling enhanced segmentation, filtering, and custom workflows in Birdie.

### References

* [Intercom Documentation](https://developers.intercom.com/docs)
  * [Intercom Authentication](https://developers.intercom.com/docs/build-an-integration/learn-more/authentication)


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