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Konfidency
Overview
This integration imports Reviews from your Konfidency account into Birdie. Below are key details about what we need to set up the integration and how reviews and data are imported.
Requirements
For Birdie to authenticate with the Konfidency API and import data, you'll need to retrieve your customer key and client credentials that will be used to perform the authentication and authorization. Provide the Birdie team with the following:
Customer Key: Client identification key/name
Client ID: Unique identifier for your application used during authentication.
Client Secret: Confidential key used to authenticate your application.
Setup in the third‑party tool
1
Accessing your Konfidency account
Log in to your Konfidency account and go to Settings.
Click API.
2
Save the credentials
All the required information needed to integrate with the API will be available on the screen.
Connect to Birdie
Once you have your API credentials, share them securely with the Birdie team:
Customer Key
Client ID
Client Secret
The Birdie team will configure the connector and confirm once the integration is active.
Data in scope
Once configured, the Konfidency integration imports reviews and their additional attributes, so they can be analyzed alongside your other feedback sources in Birdie.
By default, the integration fetches all product groups and their associated reviews.
Custom fields
The integration will retrieve additional fields from the Konfidency API, these fields can be mapped directly into Birdie, preserving your unique data structure.
Once imported, Konfidency fields appear as Birdie custom fields, maintaining consistency across all platforms and enabling enhanced segmentation, filtering, and custom workflows in Birdie.
