Trustpilot

Overview

Birdie can import public customer reviews from Trustpilot, a global platform where customers share feedback on businesses, products, and services.

The Trustpilot connector collects publicly available reviews from company pages on trustpilot.com. No API credentials or authentication are required — Birdie reads the same public data that any visitor can see on the Trustpilot website.

Requirements

To set up the integration, you need:

• The Trustpilot URL(s) for the company you want to monitor

• To indicate whether each URL belongs to your company (Owner) or a competitor

No API key, OAuth token, or any other credential is needed.

Finding Your Company URL

1. Go to trustpilot.com.

2. Search for the company name in the search bar.

3. Copy the URL of the company page.

The URL follows the pattern: https://www.trustpilot.com/review/<company-domain>

A company may have multiple pages, especially if it is not a Trustpilot partner. You can provide multiple URLs to cover all pages.

Example for Slack:

• https://www.trustpilot.com/review/slack.com

• https://www.trustpilot.com/review/app.slack.com

Share Configuration with Birdie

Provide the following to the Birdie team:

{
  "data_source": {
    "urls": [
      "https://www.trustpilot.com/review/your-company.com",
      "https://www.trustpilot.com/review/your-other-page.com"
    ],
    "owner": "Owner"
  }
}

Section	Field	Required	Description
data_source	urls	Yes	List of Trustpilot company page URLs to monitor.
data_source	owner	Yes	Owner if this is your company, Competitor if monitoring a competitor.

Since no credentials are involved, you can share this configuration via any channel. For consistency, you can also use the secure sharing process.

Data Imported

Birdie imports the following from each review:

• Review text and title

• Rating (1-5 stars)

• Date posted

• Author name

• Language

Reviews are imported as feedback (review) records in Birdie.

References

• Trustpilot

• Securely Sharing Credentials