Wootric

Overview

The Wootric connector allows Birdie to import NPS survey responses directly from Wootric's REST API. See the Wootric API documentation for more information about the platform.

Requirements

To access data through the Wootric API, you need:

• Client ID — Unique identifier for your application

• Client Secret — Secret key for your application

To obtain the client_id and client_secret:

1. Log into your Wootric Account (admin access required).

2. In the dashboard, navigate to Settings or Integrations.

3. Within the Integrations section, look for API or API Keys.

4. Copy the client_id and client_secret (or re-generate if needed).

Depending on your account and the data you wish to integrate, you might need to configure specific permissions. Confirm with Wootric or consult the API documentation for any additional scopes.

Share Connection Details with Birdie

To configure the integration, securely provide Birdie with the following information:

{
  "connection_details": {
    "client_id": "your-wootric-client-id",
    "client_secret": "your-wootric-client-secret",
    "grant_type": "client_credentials"
  }
}

Section	Field	Required	Description
connection_details	client_id	Yes	Wootric API Client ID.
connection_details	client_secret	Yes	Wootric API Client Secret.
connection_details	grant_type	Yes	Authentication method. Use client_credentials.

Share credentials securely with the Birdie team. Never send credentials via email or unencrypted channels.

Integration with Birdie

Birdie imports Wootric NPS responses by checking for updates through the created_at field, ensuring that only the most recent changes are captured without re-importing old data.

Data Imported

For each survey response, Birdie extracts:

• NPS score (rating)

• Response text

• Date posted

• End-user properties (as additional fields)

• Tags

Example Feedback

Raw data from Wootric API:

{
  "id": 1,
  "score": 9,
  "text": "Great product, very intuitive.",
  "created_at": "2024-07-01 10:30:00 -0300",
  "tags": ["PRODUCT"],
  "end_user": {
    "properties": {
      "persona": "Individual",
      "pricing_plan": "Enterprise"
    }
  }
}

Feedback imported into Birdie:

{
  "kind": "nps",
  "rating": 9,
  "text": "Great product, very intuitive.",
  "posted_at": "2024-07-01 10:30:00 -0300",
  "additional_fields": {
    "end_user.persona": "Individual",
    "end_user.pricing_plan": "Enterprise"
  }
}

Custom Fields

All additional data provided by Wootric's API that doesn't fit into the main schema can be imported by Birdie as "additional fields". Additional fields can be configured as custom fields in the Birdie App, enabling text search and filtering.

If your Wootric setup includes custom properties for NPS surveys, they can be mapped directly into Birdie, preserving your unique data structure.

References

• Wootric

• Wootric API Documentation

• Securely Sharing Credentials