2026-Q1
Q1 2026 was a milestone quarter for Birdie. A full platform redesign shipped to all customers, changing the way teams navigate and interact with the product. Everything from the sidebar to the information architecture was rebuilt so you spend less time finding things and more time working with them.
Alongside the redesign, the quarter made it possible to run structured human quality assessments inside Birdie, gave product and CX leaders a single view to track strategic work, and made it easier to manage who can access what across the organization.
The Platform Redesign
The redesign is the biggest change to Birdie's interface since the platform launched. The goal was simple: fewer clicks to get anywhere, more context without switching pages.
Navigate without interrupting your flow
The sidebar collapses to free up screen space and expands when you need orientation. Your preference is saved automatically.
The interface is organized into three sections: Home, General (Exploration, Dashboards, Marketplace, Agent Feedback, Manual Evaluations, and Disputes), and Initiatives.
Jump directly to any entity
Hovering over Exploration opens a quick picker that takes you straight to any Area, Opportunity, Segment, Reason, or Criterion. No intermediate pages, no extra clicks. You land exactly where you need to be.
Keep Skye alongside your work
Skye, Birdie's AI assistant, now opens as a drawer on the right side of the screen. When you need it, you open it; when you don't, it stays out of the way. You can run queries and explore data without navigating away from your current page.
More in Q1
Manual Evaluation
Teams that rely on human judgment to assess interactions can now do that work entirely inside Birdie, rather than in spreadsheets or external tools.
Evaluators open Birdie, start a session, and get an interaction automatically selected for them. The selection uses weighted sampling across Reasons, so coverage stays proportional without anyone having to coordinate assignments. The form shows only the criteria that apply to the selected Reason. When submitted, results go straight into the same quality dashboards as AI evaluations, with no separate aggregation needed.
When a supervisor wants to review or challenge an evaluation, they can open a revision. Both the original and the revised version are stored, so the team always has a full record of how a judgment was reached.
Learn more about Manual Evaluation
Initiative and Opportunity Analytics
Product and CX leaders can now answer the question "is the work actually moving?" without pulling data from multiple sources.
The new Analytics page shows how initiatives are progressing over time and how opportunities are distributed across impact levels and statuses. You pick a date range, a breakdown (by area or collection), and drill into any data point to see the specific records behind it. The Initiatives tab includes a tracking metric selector so you can connect strategic activity directly to the numbers it is supposed to move.
Users and Groups
Admins can now set up and manage access at the team level, not just one user at a time.
A Group is a shared access definition: you configure which workspaces the group can see and at what level, and every member inherits it automatically. When someone joins a team or changes role, you update the group once and everyone is aligned. Groups also support automatic SSO assignment, so access can follow Identity Provider attributes like department or business unit without any manual steps on login.
Individual users still have their own roles (Admin, Editor, or Viewer) that control what they can do inside the platform, independent of which workspaces they can see.
Last updated