# Indicators in the Exploration Overview

On every navigation page, you can see an Overview block displaying a chart and metrics. Although this header is customizable for each environment, its structure adheres to certain standard patterns.

![Header example](/files/TRtcuKFQEmrP3uHO6Ten)

The first indicator always pertains to the overall set of feedback. In the "Ovewview" block, the primary metric is the feedback count, while the secondary metric is the Impact Score.

![General block](/files/zgFFEQksJIwwXMiyCQsX)

The Impact Score represents the average level of dissatisfaction for a specific theme across the various channels of the company. Learn more [Metrics Glossary](/getting-started/metrics-glossary.md).

The remaining metrics depend on the collection of feedback sources ingested into the account, and their configuration can be adjusted per account. Thus, each environment can feature any combination of metrics; however, by default, all sources use the count as the primary metric and a secondary metric relevant to that source.

For example:

* For NPS, the secondary metric is the Score
* For Reviews, the secondary metric is the Average Rating

![Source examples](/files/ta2K9HG1sKqRaZ1iECZZ)

In all cases, the variation indicator is based on the primary metric and uses the date filter to compare the current period with the previous period. Hovering over this metric reveals the reference period.

![Variation hover](/files/TEP2yJiDwERdNTlw4sro)

For detailed information on each metric, please consult our [Metrics Glossary](/getting-started/metrics-glossary.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ask.birdie.ai/voice-of-customer/exploration-and-analysis/indicators-in-the-header.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.