Indicators in the Header
On every navigation page, you can see a header displaying metrics. Although this header is customizable for each environment, its structure adheres to certain standard patterns.
The first indicator always pertains to the overall set of feedback. In the "General" block, the primary metric is the feedback count, while the secondary metric is the Impact Score.
The Impact Score represents the average level of dissatisfaction for a specific theme across the various channels of the company. Learn more Metrics Glossary.
The remaining metrics depend on the collection of feedback sources ingested into the account, and their configuration can be adjusted per account. Thus, each environment can feature any combination of metrics; however, by default, all sources use the count as the primary metric and a secondary metric relevant to that source.
For example:
For NPS, the secondary metric is the Score
For Reviews, the secondary metric is the Average Rating
In all cases, the variation indicator is based on the primary metric and uses the date filter to compare the current period with the previous period. Hovering over this metric reveals the reference period.
For detailed information on each metric, please consult our Metrics Glossary.
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