Discord channels

Overview

With Birdie bot for Discord, Birdie can import messages from any channel in your authorized Discord server.

Ideally, each conversation must be organized into a thread to keep the conversation context as Birdie reads individual messages, but Birdie will also import loose/individual messages in the channel as feedback into your account.

Requirements

• User with Discord admin role

• Authorize Birdie bot

• Provide channel names for setup

Setup in Discord (authorize Birdie bot)

1

Access the Birdie bot page

Open the Birdie bot authorization link while logged in as a Discord admin user:

https://discord.com/oauth2/authorize?client_id=1301530719788601447&permissions=66560&integration_type=0&scope=bot

Click Continue to Discord.

Continue to Discord

2

Select your Discord server

Choose the Discord server from the list you have access to.

Select server

3

Grant permissions

Make sure you have all options checked. Birdie will be able to view and read messages from your channels.

Ensure all permission options are selected so Birdie can access and read messages in the channels you want to import.

Grant permissions

4

Authorize

Click Authorize, then Done.

Authorize and Done

5

Share channel names

Now, share the channel names with your Birdie CS agent so they can complete the setup.

Data in scope

After the integration is configured, Birdie imports messages from the Discord channels you authorize (including threaded conversations and individual messages) so they can be analyzed alongside your other feedback sources.