Blip

Overview

Birdie's Blip integration enables users to import chat history from your Blip account. Below are the key steps to set up the integration so Birdie can pull data from your environment.

Requirements

Requirements

Our integration uses the Blip REST API to pull in chat threads from your chat bot.

To get started, you'll need a Blip Environment with a chat bot configured.

Setup in Blip

1

Access — select the Bot

Head over to your Blip console and find the Bot you want to connect.

You'll be redirected to the Bot management page.

2

Open configurations

Click the Gear icon on the upper right corner to open the configurations.

On the configurations page, open the connection information on the left hand side.

3

Copy the HTTP endpoint for commands

In the connection information, scroll down to the HTTP endpoint section.

Please copy the URL for commands so you can send it to the Birdie team.

4

Create an API Key

On the left hand side click on the Access Keys section.

Click the button to create a new key and fill in the name for it (e.g., "Birdie integration").

Once created, a page with the secret values for the key will be displayed. Copy the Key for use with HTTP and send it to the Birdie team.

Connect to Birdie

After you've followed the steps above, send the Birdie team the following information:

• HTTP URL for sending commands

• API Key for use with HTTP

Share API keys, tokens, client secrets, and other credentials with Birdie only via a secure, one-time channel (for example, One Time Secret) or your company-approved secret-sharing tool. Avoid email or chat whenever possible.

Data in scope

Once configured, Birdie imports chat threads and messages exposed by the Blip REST API for the bot you connected. This allows you to analyze conversations from that bot inside Birdie alongside your other feedback sources.