Multi-series Chart
What is the Multi-series Chart Widget?
The Multi-series Chart is a versatile widget that empowers you to analyze and compare two different data series simultaneously. By plotting two metrics on the same chart, you can uncover relationships, correlations, and trends that might not be visible with single-metric charts. This is especially powerful when you need to see how one metric influences or compares to another over the same time period.
How to extract the most value from the Multi-series chart?
Use the Multi-series Chart when you want to answer complex analytical questions that involve comparing two distinct datasets. For example:
How does the volume of all feedback (
Overall: Count) correlate with the percentage of feedback related to a specific topic (Overall: % Count)?Is there a relationship between our CSAT scores and the number of support tickets (
Tickets) over the last quarter?How does the trend for NPS compare to the trend for Social Media mentions?
The widget can display both metrics on a shared Y-axis or on two separate Y-axes (a dual-axis chart), which is ideal for comparing metrics with different scales, such as a raw count and a percentage.
Setting up a Multi-series Chart
Follow these steps to add and set up a Multi-series Chart on your dashboard:
Select the Widget Type: When adding a new widget, choose Multi-series chart from the ‘Widget type’ dropdown menu.
Configure the Primary Series:
Primary serie: This will always be displayed as a Line chart.
Primary metric: Select the first metric you want to analyze.
Primary breakdown (Optional): You can break down this metric by a specific category (e.g., Areas, Opportunities) to see more granular trends. You can also limit the number of breakdown results shown.
Configure the Secondary Series:
Secondary serie: Choose if you want to display this series as a Line or a Bar chart.
Secondary metric: Select the second metric for your comparison. This can be the same as the primary metric or a different one.
Secondary breakdown (Optional): Apply a separate breakdown for your secondary metric if needed and set a limit for the results.
Add Title and Subtitle: Give your widget a clear Title and an optional Subtitle to explain what is being analyzed.
Customize Display Settings: On the right side of the configuration panel, you can fine-tune the chart's appearance and axes:
Show Y-axis for secondary metric: If you're displaying two different metrics, the chart will require a dual Y-axis to ensure both data sets are scaled accurately. If you're displaying the same metric, you'll be able to toggle on and off the seconday Y-axis, according to how you the chart to look like.
Set Y-axis range: If the secondary Y-axis is enabled, you can manually set the value range for both the primary and secondary axes independently.
Always show values on chart: Toggle this on to display the exact data points on the chart.
Save the Widget: After you've configured the series and display settings, click Save widget to add your new Multi-series Chart to the dashboard.
Don't forget to save the Dashboard after you're done setting up the widget.
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