> For the complete documentation index, see [llms.txt](https://ask.birdie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ask.birdie.ai/core-concepts-and-entities/signal-sentiments-and-intentions.md).

# Signal, Sentiments and Intentions

When feedback data is ingested into Birdie, it undergoes an AI-powered enrichment process to extract deeper meaning and structure from unstructured text. This process classifies each feedback entry based on three complementary dimensions:

* Signal – whether the feedback contains valuable, actionable content
* Sentiment – the emotional tone expressed in the feedback
* Intention – the purpose or intent behind what the user is saying

These classifications help filter out irrelevant inputs, highlight meaningful themes, and enable smarter analysis across teams.

## Signal Detection

### Definition

The goal of Signal Detection is to filter out irrelevant or low-quality feedback (referred to as "noise") and retain only the valuable content (referred to as "signal") that contains meaningful information for analysis.

### Purpose

This task ensures we focus our analysis only on feedback that contributes actionable insights, improving model performance and dashboard relevance.

### Examples

* Noise: “Good morning!” (greeting), “#@@#” (nonsense), “Good” (too short)
* Signal: “The new feature is useful.”, “I need help to understand this…”

## Sentiment

Birdie’s AI identifies and tags sentiments expressed in feedback. Each piece of feedback may include more than one sentiment, and Birdie classifies them accordingly.

![](/files/7n00L2rrHvE6p5MGKrAg)

| Sentiment | Sentiment Level | Description                                                                                                  |
| --------- | --------------- | ------------------------------------------------------------------------------------------------------------ |
| Positive  | Only positive   | All feedback sentences contain only positive sentiments                                                      |
|           | Mostly positive | More than half of the feedback sentences contain positive sentiment, even if combined with other sentiments. |
|           | Any Positive    | There is some mention containing positive sentiment in the feedback sentences.                               |
| Neutral   | Only Neutral    | All feedback sentences contain only neutral sentiment.                                                       |
|           | Mostly Neutral  | More than half of the feedback sentences contain neutral sentiment, even if combined with other sentiments.  |
|           | Any Neutral     | There is some mention containing neutral sentiment in the feedback sentences.                                |
| Negative  | Only Negative   | All feedback sentences contain only negative sentiment.                                                      |
|           | Mostly Negative | More than half of the feedback sentences contain negative sentiment, even if combined with other sentiments. |
|           | Any Negative    | There is some mention containing negative sentiment in the feedback sentences.                               |

## Intention

Intention classification captures the underlying purpose of what the user is expressing. A single feedback entry may include multiple intentions.

![](/files/e2ujPM6Na8v42cca7KcT)

| Intention       | Description                                                                                                                                                                           |
| --------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Compliment**  | Sentences that express admiration or positive recognition regarding some aspect of the product or service.                                                                            |
| **Problem**     | Sentences that express a problematic situation, difficulty, or challenge that the feedback author is facing.                                                                          |
| **Question**    | Sentences that seek specific information or clarifications and are generally formatted as a question.                                                                                 |
| **Request**     | Sentences that express a request, desire, or need for something.                                                                                                                      |
| **Information** | Sentences that provide information or clarifications without necessarily expecting a response. Similar to a neutral description of a situation before mentioning a Praise or Problem. |
| **Solution**    | Sentences that propose a response, solution, or method to resolve a Problem or situation presented by the feedback author.                                                            |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ask.birdie.ai/core-concepts-and-entities/signal-sentiments-and-intentions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.