Opportunities (Opps)
An Opportunity in Birdie represents a specific insight extracted from customer feedback, highlighting emerging trends, critical issues, or areas for improvement. These insights allow teams to analyze minute details, identify root causes, and find strategic actions to enhance the customer experience.
Effectively managing Opportunities helps organizations prioritize initiatives that directly impact customer satisfaction and business growth.
Structure of an Opportunity
Each Opportunity in Birdie is organized into several essential components:
Title and Description. A clear and objective title accompanied by a detailed description that explains the nature of the Opportunity.
Metrics Header. A summary section that displays relevant metrics, such as the number of associated feedback, customer impact indices, and trend analyses.
Associated Areas
The Opportunity can be linked to one or more Areas of interest within the organization. Read more about Areas.
Advanced Features
What's happening
An AI-generated summary that provides an overview of the data, offering immediate insights about the context and importance of the Opportunity.
Segments
Specific sets of feedback linked to the Opportunity, enabling targeted analyses. Read more about Segments.
Charts
Visual representations of data, including graphs and tables that illustrate patterns, trends, and correlations related to the Opportunity.
Skye - AI Assistant
Birdie's AI assistant integrated into the Opportunity page to deepen understanding of the identified problem. Within an Opportunity, Skye can:
Provide detailed insights about the nature and extent of the problem;
Detect related or underlying issues;
Suggest actions or focus areas to resolve the issue effectively;
Identify emerging trends in feedback that may impact the Opportunity.
Comments
A collaborative space where team members can discuss insights, suggest actions, and share observations about the Opportunity based on customer comments.
Further reading
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