Gong

Overview

You can connect your Gong account with Birdie to automatically ingest conversation transcripts and make your calls and meetings searchable within your Birdie workspace.

This integration uses Gong’s API credentials to securely sync data.

Requirements

To set up this integration, you’ll need:

• A Gong account

• Administrator access in Gong to generate API credentials

Setup in Gong

1

Generate API credentials (admin)

• Log in to your Gong account as an administrator.

• Go to Admin Center → Settings → Ecosystem → API.

• Click Get API Key.

2

Record the credentials

You’ll receive an Access Key and an Access Key Secret.

• Username = Access Key

• Password = Access Key Secret

3

Share and maintain

• Save these credentials and securely share them with the Birdie team — you’ll need them in the next step.

• Gong will notify you before your key expires so you can renew it in time.

Only Gong administrators can generate API credentials. Any Gong plan supports API access.

Connect to Birdie

After you’ve generated and securely shared your Gong API credentials, the Birdie team will configure the connector and confirm once the integration is active.

Data in scope

After the integration is enabled, Birdie imports Gong conversation transcripts (calls and meetings) so they can be searched, filtered, and analyzed alongside your other feedback sources.