Intercom

Overview

This integration imports Conversations data from your Intercom account into Birdie so that you can analyze support and messaging interactions alongside other feedback sources.

In order to authorize the Birdie integration to collect data from your Intercom account, you must provide a valid Access Token.

Requirements

To set up this integration, you’ll need:

• An Intercom account with permissions to create or manage an Integration App

• An Access Token generated for that Integration App

Setup in Intercom

To create an Access Token, follow these steps:

1

Access Account Settings

Open your Intercom account and go to your Account Settings page.

2

Open Developer Hub

From the Apps and Integration menu, access the Developer Hub page.

3

Create or select an Integration App

Select an existing Integration App or create a new one.

Recommended: create a dedicated app for the Birdie integration.

4

Configure Authentication

Open your Integration App and click on the Authentication menu.

Integration App Authentication screenshot

5

Share the Access Token securely

Share the generated Access Token securely with Birdie (for example, using One Time Secret):

https://onetimesecret.com/en/

Connect to Birdie

After you’ve generated and securely shared your Intercom Access Token, the Birdie team will configure the connector and confirm once the integration is active.

Data in scope

Conversation endpoint

Birdie uses Intercom’s Conversations API to retrieve conversations:

https://developers.intercom.com/intercom-api-reference/reference/listconversations